1. Take it slow

This is not a race but a marathon towards the perfect cup! So, as you get to know your new machine, don’t be in a rush to pull the perfect shot.

Take your time to experiment with different grind sizes, tamping pressures, and extraction times until you find the perfect balance for your taste buds.

Remember, we’re only a phone call away if you’re having any issues.

2. Fan of lattes? Make sure to clean the steaming wand:

Always clear your steaming wand after each use by shooting water through it.

This helps prevent milk residue build-up, ensuring your next frothing session is clean and efficient.

Tip: Always have a damped cloth ready to wipe after each use.

3. Seriously, you have to clean your filter weekly!

Clean your filter weekly to avoid any build-up. You’ll be amazed at the difference when you see the before and after!

Tip: We suggest using a spoon gently to pry the filter from its position. Be careful, and take your time. If you are unsure, there’s plenty of videos online to help guide you.

4. Flashing orange light? Don’t panic!

Note: This feature is only available on certain ECM models.

If the orange light is flashing during usage, it means you need to add more water to the reservoir.

Don’t let it run dry, as this can affect your machine’s performance. Stop your machine, add more water, and continue.

5. Use Fresh Coffee:

For the best flavour, always use freshly roasted coffee beans.

This will enhance your espresso experience and bring out the rich, complex flavours.

We recommend purchasing a grinder with your machines.

Unsure which one to go for? Speak with our coffee experts.